FAQ'S

Welcome to our Frequently Asked Questions (FAQ) page. Below, you will find answers to common questions related to orders, payments, shipping, and returns.
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we arenβt available, drop us an email and we will get back to you within 20-36 hours!
How do I place an order?
To place an order, simply add the items you wish to purchase to your shopping cart and proceed to checkout. You will need to provide your shipping and payment information to complete the order.
Can I cancel my order?
Orders can be cancelled within 24 hours of placing the order. After that time, we are unable to cancel the order as it may already be in the process of being shipped.
Can I modify my order after it has been placed?
Unfortunately, we cannot modify orders once they have been placed. If you need to make a change, please cancel your order within 24 hours and place a new order with the desired changes.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.
Is my payment information secure?
Yes, we take the security of our customers' payment information very seriously. All payment transactions are encrypted and processed through a secure payment gateway.
Where do you ship to?
<p>We currently ship within the United States.</p>
How long does it take to receive my order?
<p>Orders are typically processed within 1-3 business days and shipped via standard shipping. Normal transit times within the US are 5-10 business days. Expedited shipping options are available at an additional cost.</p>
How much does shipping cost?
Standard shipping is free on all orders over $99. For orders under $99, standard shipping costs $9.95. Expedited shipping options are available at an additional cost.
Can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number that you can use to track your package.
How do I know what size to order?
We provide a size chart on each product page to help you determine the best size for you. If you have any questions about sizing, please contact our customer service team for assistance.
What if the item I ordered doesn't fit?
If the item you ordered doesn't fit, you can return it within 30 days for a refund or store credit. Please refer to our return policy for more information.
What is your return policy?
We accept returns within 30 days of the delivery date for a refund or store credit. Items must be in their original condition with all tags attached.
How do I initiate a return?
To initiate a return, please contact our Returns Center to obtain a return authorization number. Once you have received your return authorization number, you can send the item back to us for a refund or store credit.
Do you offer exchanges?
Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
Require immediate assistance?
Click the button below to chat live with a Customer Service representative